Cool Boss 30-Day Money-Back Guarantee
We want you to be confident when you purchase a Cool Boss product. If you need to make a return, our 30-day money-back guarantee gives you a clear process for getting started.
Customers have 30 days to contact Cool Boss and request a Return Merchandise Authorization (RMA). Once an RMA is issued, the product must be shipped within fourteen (14) days, unless otherwise indicated.
All returns require prior authorization from Cool Boss.
Need to make a return? Contact Cool Boss Customer Service to get started.
How to Return a Cool Boss Product
Returning a product starts with contacting Cool Boss. Please do not ship your product before receiving authorization.
1. Contact Cool Boss
Contact our customer service team and let us know that you would like to make a return.
Have your order information and proof of purchase available. Providing your product model and order details can help our team assist you more quickly.
2. Request a Return Merchandise Authorization
Cool Boss will provide a Return Merchandise Authorization, commonly called an RMA, for an approved return.
Your RMA helps us identify and process your product when it arrives.
3. Prepare Your Product for Return
Unless otherwise instructed, the product should be:
In its original packaging
Undamaged
In sellable condition
Complete with the items originally included with the product
Package the product carefully to help prevent damage during return shipping.
4. Ship Your Return
After receiving your RMA, ship the product within fourteen (14) days unless your return instructions specify otherwise.
Follow the shipping instructions provided with your RMA.
5. Return Inspection and Processing
Returned merchandise is subject to inspection. Eligibility for a refund or credit depends on the condition of the returned product and the applicable terms of the return.
Cool Boss reserves the right to deny a return or apply applicable restocking fees and other charges.
Returns by Product Type
Portable Evaporative Coolers
Cool Boss portable evaporative coolers fall under our standard return policy. Keep the original packaging and contact Cool Boss before returning the unit.
Because these products can be large and heavy, do not arrange return freight until you have received your RMA and return instructions.
Coolee Portable Coolers
If you need to return a Coolee product, contact Cool Boss to confirm return eligibility and receive an RMA before shipping the product.
Keep the product, accessories and original packaging together until your return has been processed.
HVLS Fans
Cool Boss HVLS fans and related equipment can involve multiple components and specialized shipping requirements. Contact Cool Boss Customer Service for return eligibility and instructions before disassembling, packaging or shipping equipment.
Custom Order Products
Custom order products may not be returned for credit or refund. If you are unsure whether your order is considered a custom order, contact Cool Boss for assistance.
Cool Boss Return Policy FAQ
Cool Boss offers a 30-day money-back guarantee. Customers have 30 days to contact Cool Boss and request a Return Merchandise Authorization.
RMA stands for Return Merchandise Authorization. It is the authorization provided by Cool Boss for an approved product return. All returns require authorization.
After receiving your RMA, the product must be shipped within fourteen (14) days, unless otherwise indicated by Cool Boss.
You should retain the original packaging. Returned products are expected to be properly packaged, unused, undamaged and in sellable condition.
Yes. Proof of purchase is required for returns.
Applicable restocking fees and other charges may apply. Cool Boss reserves the right to deny returns or apply fees based on the product, condition of the merchandise and circumstances of the return.
Portable evaporative coolers fall under the Cool Boss return policy, subject to the applicable return requirements and conditions.
Custom order products may not be returned for credit or refund. Contact Cool Boss if you are unsure whether your product or order falls into this category.
No. All returns require authorization. Contact Cool Boss and obtain an RMA before shipping a product back.
For complete requirements, restrictions and additional information, review the Cool Boss Returned Merchandise information and Terms and Conditions.
Ready to Start a Return?
Our customer service team can help determine whether your product is eligible for return and provide the RMA and instructions you need.
Have your proof of purchase and product information available when you contact us.
Contact Cool Boss Customer Service