Privacy Policy
Privacy & Data
At Cool Boss, privacy matters. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you interact with CoolBoss.com, our products, services, brands, advertising and business.
Effective Date: May, 2026 Last Updated: May, 2026
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected by BendPak Inc. through Cool Boss ("Cool Boss," "we," "us," or "our") through:
CoolBoss.com and any pages, forms, features, or digital experiences that link to this Privacy Policy
Ecommerce experiences, checkout flows, quote requests, reservation forms, support forms, registration forms, and marketing landing pages
Communications by email, phone, text message, chat, social channels, trade shows, events, and other interactions with our team
Dealer, distributor, installer, customer, prospect, and business contact relationships
Offline interactions that relate to our products, services, support, sales, or marketing
This Privacy Policy does not apply to:
Job applicant or employment-related information where a separate notice applies
Third-party websites, platforms, or services not controlled by Cool Boss
Deidentified or aggregated information that cannot reasonably be used to identify you
2. Personal Information We Collect
The personal information we collect depends on how you interact with us.
Information you provide directly to us
Contact information, such as your name, email address, phone number, postal address, and company name
Account and profile information, such as login credentials, saved preferences, and account identifiers
Transaction and order information, such as products viewed, quoted, reserved, purchased, returned, financed, or serviced
Customer service information, such as support requests, warranty claims, registration details, installation questions, and case history
Business information, such as job title, dealership name, fleet information, installer information, and purchasing role
Communications, such as emails, call notes, chat transcripts, survey responses, reviews, and messages you send to us
Files and content you submit, such as photos, videos, attachments, or other materials you provide in connection with service, support, or product inquiries
Sensitive personal information
We do not seek to collect sensitive personal information unless reasonably necessary for a permitted business purpose. If we do collect sensitive personal information, we will use and disclose it only as reasonably necessary and proportionate for the purposes permitted by applicable law.
3. Information We Collect Automatically
IP address
Browser type and version
Device type and identifiers
Operating system
Approximate location derived from IP address
Pages viewed, links clicked, referring URLs, timestamps, and site navigation behavior
Email engagement data such as opens or clicks, where permitted by law
Cookie identifiers and similar technology data
We may also use analytics tools, advertising tags, server-to-server integrations, and similar technologies to understand performance, personalize content, measure campaigns, improve our website, and support audience creation, suppression, remarketing, and advertising measurement.
4. Information We Receive from Other Sources
Affiliates and related brands
Dealers, distributors, installers, and service partners
Payment processors, shipping providers, financing providers, and ecommerce vendors
Customer relationship management, marketing automation, and support platforms
Analytics, advertising, and measurement partners
Publicly available sources
Data providers or business partners, where permitted by law
We may combine information collected from these sources with information we collect directly from you or automatically through your use of our websites and services.
5. How We Use Personal Information
We use personal information to provide products and services
Process orders, quotes, reservations, payments, returns, and refunds
Fulfill shipments and coordinate delivery
Register products and administer warranties
Provide service, technical support, and customer care
Manage accounts and maintain dealer or business relationships
We use personal information to communicate with you
Respond to questions, requests, and support issues
Send order confirmations, service messages, warranty notices, or other transactional communications
Provide requested catalogs, product information, updates, or other materials
Send marketing communications, newsletters, promotional offers, or event-related information, subject to applicable law
We use personal information to improve and personalize experiences
Understand how our website, products, and services are used
Diagnose technical issues and debug performance problems
Improve site usability, content, product information, and support workflows
Personalize recommendations, website experiences, and communications
Develop new services, features, and business insights
We use personal information for advertising and measurement
Deliver and measure advertising
Build, use, or suppress audience segments
Match customer or prospect information with advertising platforms
Personalize ads and marketing experiences
Understand conversion activity, attribution, and campaign performance
We use personal information for security, fraud prevention, and legal compliance
Protect our websites, systems, products, and business
Detect and prevent fraud, abuse, and unauthorized activity
Comply with legal obligations and respond to lawful requests
Enforce our policies, terms, and agreements
Support audits, reporting, and internal business operations
6. How We Disclose Personal Information
Service providers and contractors
We may disclose personal information to vendors that perform services on our behalf, such as website hosting providers, ecommerce providers, payment processors, shipping partners, CRM and marketing platforms, support providers, analytics vendors, IT vendors, fraud prevention vendors, and professional advisors.
Dealers, distributors, installers, and business partners
We may disclose personal information to authorized dealers, distributors, installers, financing partners, or other business partners when needed to fulfill your request, provide service, support a transaction, facilitate installation or support, or otherwise support your relationship with Cool Boss.
Advertising, analytics, and marketing partners
We may disclose personal information to advertising platforms, ad networks, social media platforms, analytics providers, and measurement partners to support activities such as campaign reporting, attribution, targeted advertising, remarketing, suppression, and audience matching.
Corporate and legal disclosures
We may disclose personal information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, audit, legal process, law enforcement request, or where necessary to protect rights, property, safety, systems, or users.
7. Advertising, Analytics, and Audience Matching
We use advertising, analytics, and measurement tools to help us understand the effectiveness of our marketing and make our communications more relevant. This may include:
Cookies, pixels, and ad tags placed on our websites or emails
Analytics and conversion tools
Server-to-server integrations
Remarketing and retargeting tools
Customer list uploads or audience matching using identifiers such as name, email address, phone number, ZIP code, purchase history, or related customer records
Suppression of current customers from acquisition campaigns
Depending on applicable law and the specific data flow, some of these disclosures may constitute a sale, sharing, or use of personal information for targeted advertising or cross-context behavioral advertising.
Categories of personal information that may be disclosed
Identifiers and contact information
Customer records and transaction-related information
Internet or network activity information
Device and browser information
Approximate location or ZIP code
Inferences and audience segmentation data
Categories of recipients
Advertising platforms
Ad networks
Social media platforms
Analytics providers
Measurement or attribution partners
We do not knowingly sell or share the personal information of consumers under 18 years of age.
8. Your Choices and Controls
Depending on your interaction with us and your location, you may be able to:
Update account or profile information
Unsubscribe from marketing emails
Opt out of marketing text messages by replying STOP, where applicable
Manage cookie preferences or browser settings
Use available consent tools or preference centers
Opt out of certain analytics and advertising uses
Exercise privacy rights described below
Do Not Sell or Share / Targeted Advertising Opt-Out: If you are entitled to do so under applicable law, you may opt out by clicking the Do Not Sell or Share My Personal Information link in our website footer or visiting Do Not Sell or Share My Personal Information.
Global Privacy Control: Where required by law, we recognize browser-based opt-out preference signals, such as the Global Privacy Control, as a request to opt out of sale or sharing for that browser or device and, where applicable, for the consumer associated with the request.
9. California Privacy Rights
California residents may have rights including:
Right to know
categories of personal information collected, sources, business purposes, and third-party disclosures
Right to access
specific personal information collected
Right to delete
personal information collected
Right to correct
inaccurate personal information
Right to opt out
of sale or sharing of personal information
Right to limit
use and disclosure of sensitive personal information
Right to non-discrimination
for exercising privacy rights
To exercise your rights, you or your authorized agent may:
Email
Call 805-933-9970
We may require verification of identity and authorized agent authority.
10. Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable law, including access, deletion, correction, opt-out of targeted advertising, opt-out of profiling, and appeals. Contact us using the methods above.
11. Data Retention
We retain personal information only as long as reasonably necessary for purposes described herein, including to provide products and services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. When no longer necessary, we delete, deidentify, or securely dispose of information.
12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and absolute security cannot be guaranteed.
13. Children’s Privacy
Our websites and services are not directed to children under 18, and we do not knowingly sell or share their personal information. Contact us if you believe a child has provided personal information so we can take appropriate action.
14. Third-Party Websites and Services
Our websites may link to third-party websites, applications, plugins, or services. We are not responsible for their privacy, security, or content practices. Review their policies before providing information.
15. International Transfers
BendPak Inc., the company that operates this website, is based in the United States. By accessing our websites from outside the U.S., you understand your information may be transferred, stored, and processed in the U.S. or other jurisdictions that may not provide equivalent data protection.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "Last Updated" date. Material changes may trigger additional notice or consent where required by law.
17. How to Contact Us
If you have questions or want to exercise your rights:
BendPak Inc. 30440 Agoura Road Agoura Hills, CA 91301 USA Email: privacy@bendpak.com Phone: +18552232665